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About Us Universal Hardware Direct UK LTD is an established supplier of quality Architectural Door and Window Furniture and general Architectural Ironmongery. We offer one of the largest selections of Architectural Ironmongery available on the internet.

We place a strong emphasis of serving individuals, contract, trade and retail customers - which include building contractors/developers, architects, trades people and civic and health authorities. We offer quality products, at competitive prices with excellent service and product knowledge.

Our Contact details:
Universal Hardware Direct UK LTD
Unit 202 Kingspark Business 152-178 Kingston Road New Malden Surrey KT3 3ST United Kingdom
Phone: 02086051087
Fax: VAT 818 0329 39
Email: online [at] hardwaredirectuk [dot] com
VAT 818 0329 39
Company Registration 4582225 Registration England & Wales

BUSINESS HOURS: Monday to Friday 9:00am - 4:45pm (Excluding Holidays)
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

These conditions apply to all contracts for the Sale of Goods entered into by Universal Hardware Direct UK Ltd.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption and SSL. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Shipping And Handling Deliveries are usually made by a reputable courier. All delivers must be signed for. We are unable to provide instructions to delivery staff with regards to leaving items other than at the agreed address and all itemes need to be SIGNED for.

All UK mainland orders will be delivered at a charge of £6.95 (excluding Vat). Please note UK Mainland does not include post codes; PA, PH, DQ, IV, KW AB, DD AND HIGHLANDS & ISLANDS
Delivery Schedule We aim to offer in most cases a 3 - 5 working, weekday delivery service on all orders placed. For exceptionally heavy or light weights we reserve the right to advise an alternative carriage charge for your approval. We cannot be held responsible for goods that do not arrive with the customer due to errors made by the customer in entering delivery details. Please ensure that all details are checked and verified before confirming your order.

You must inform us within two working days if the goods have a shortfall, lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 14 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02086051087 (International +44 02086051087) or fax us on VAT 818 0329 39 or write to us at Unit 202 Kingspark Business 152-178 Kingston Road New Malden Surrey KT3 3ST United Kingdom
Privacy Policy Your information is used by ourselves only and never shared or sold to any other third party. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Universal Hardware Direct UK LTD do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely. The information we collect is used for ensuring that your order is accurately despatched and for internal marketing purposes only.

All online orders are encrypted using the universally recognised USC SSL security system.
Data collected by this site is used to:
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

If goods are delivered faulty or damaged please contact us within 7 working days of receipt.

All items returned for exchange or refund must be accompanied with a copy of the original receipt of purchase. Goods must be returned to us in new and unused condition (including all packaging), capable of being resold and must be taken care of whilst in your possession. We ask that any goods that are in sealed packaging and are clearly visible without the need to open the packaging remain unopened. If any of these conditions are not met, you will be charged to cover the loss in value to the goods. We ask that you return unwanted goods to us so that they are received by Universal Hardware Direct UK Limited within 7 days of the cancellation of your order. This does not apply to business to business sales.

Returning of items is the responsibility of the customer who is liable for the cost of returns and must first obtain authorisation to return goods from our sales team. This does not affect your statutory rights as a consumer.

Any unwanted goods being returned to us must be properly packed and addressed, with adequate postage and sent with a reputable carrier. We recommend sending goods back using recorded/registered delivery with insurance from Royal Mail.

Cancellation of orders must be notified in writing and must be accepted by the Company. Special Orders cannot be cancelled. Cancellation after dispatch cannot be accepted. Cancellation of orders, prior to dispatch but after processing of order will be subject to a 25% administration and cancellation fee

The right to cancel your order does not apply where goods have been made to your own specification or clearly personalised in some way.

Non-stock items, which have been specially ordered, may have to be sent back to the manufacturer for inspection and report. Carriage charges and any re-stocking charges will be deducted from the total refund value.

Unwanted Goods ordered by the Customer and delivered by Universal Hardware Direct UK Ltd, may be returned at the discretion of Universal Hardware Direct UK Ltd and will be subject to a 25% re-stocking and administration fee. In some cases it may be 60% depending on the finish of the product and whether it was special. Customer must follow Universal Hardware Direct UK Ltd's returns procedure.

Special Orders ("Special Orders") means items made or finished to customer specifications including all Frank Allart and Samuel Heath products) and fabricated goods cannot be returned unless proved to be faulty.

For all complaints, mistakes and any suggestions for improvement to our service please contact us. We treat all complaints confidentially and will respond to an email or letter within 2 working days of receipt. We have strict internal procedures for dealing with complaints or mistakes and endeavour to resolve them within 5 working days. You will be kept informed throughout the process and your complaint will be treated fairly and with respect.

Prices are those ruling at the date of order. Prices on our website are maintained daily and despite our best efforts, a small number of items may be miss-priced. If an items correct price is lower than our stated price, we charge the lower amount.

COPYRIGHT: All original content on this site is the property of Universal Hardware Direct UK Ltd and as such may not be reproduced in part or in whole without prior written consent. Universal Hardware Direct UK Ltd acknowledges the intellectual property rights of suppliers and manufacturers featured on our web site.

GENERAL: All pictures on our website are the best indication we can give of the original item and are for illustration purposes only. From time to time the manufacturer may make small changes to the design of a product. Due to this, the item/items you receive may have small differences to the picture displayed on the website. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

We work hard to ensure that technical specification information is correct. Generally all sizes are approximate. In the unlikely event, we cannot be held responsible for any inaccuracies at any time. Please ensure that you refresh your browser when viewing any pages on our web site to see the current prices and goods available.

All products are subject to stock availability at the time of ordering. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

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